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FAQ · 1 min read

How do I connect my social accounts?

Go to Settings and click Connect next to a platform. A popup walks you through the platform's own login — we only request the permissions needed to schedule posts, we never post anything you didn't schedule yourself, and your tokens are encrypted (AES-256). You can disconnect anytime.

TikTok and YouTube — instant

Both are fully approved and connect immediately.

Instagram, Threads, and Facebook — whitelist mode

Meta is finishing its review of sprkly, so these three need a quick manual enable on our side. Email [email protected] with the account you want to connect and we'll switch you on within a day. This is temporary — once Meta approves the app, these connect instantly too.

Account requirements

  • Instagram: must be a Business or Creator account (switch in the Instagram app under Settings → Account type).
  • Facebook: you need a Facebook Page (not just a profile) and admin access to it.
  • YouTube: posts publish as Shorts — vertical 9:16 video.

How many accounts can I connect?

An account set is one handle on every platform: @yourbrand on Instagram, TikTok, YouTube, Threads and Facebook is one set. The free trial includes 5 account sets. The Pro Creator plan is US$5 per month per account set, and Power includes 5 account sets.

Still have a question?

Email [email protected] — we reply within 24 hours.